![]() The author article provides an introduction to authoring in Service Manager, including an overview of the Service Manager Authoring Tool, and contains tasks to author and customize management packs, which enable customizations in Service Manager.The day-to-day tasks article provides information about using the Service Manager console for day-to-day tasks that you perform to manage service desk functions for your organization's computer infrastructure.The administrative tasks article provides concepts that are important to Service Manager administrators and it includes procedures that Service Manager administrators must perform to configure Service Manager.The upgrade article shows you how to upgrade from older versions of Service Manager.The deploy article helps you deploy Service Manager in one of several different scenarios. ![]() The planning article helps you understand the hardware and software requirements and also the software roles you need to prepare for Service Manager before deploying it for use in your organization.The what's new article describes new capabilities and changes in Service Manager.It provides built-in processes for incident and problem resolution, change control, and asset lifecycle management. ![]() System Center - Service Manager provides an integrated platform for automating and adapting your organization's IT service management best practices, such as those found in Microsoft Operations Framework (MOF) and Information Technology Infrastructure Library (ITIL). We recommend you to upgrade to Service Manager 2022. ![]() This version of Service Manager has reached the end of support. ![]()
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